Privacy Policy

What We Collect

We collect only what we need to provide and improve our service:

• Account information: your name, email address, and password
• Video and audio files: content you upload for transcription
• Usage data: features you use, number of transcriptions, and general activity patterns
• Payment information: processed securely through Stripe (we never store your card details)

How We Use Your Data

• Provide our service: process your videos and deliver transcripts, subtitles, chapters, and clips
• Improve the product: understand usage patterns to build better features
• Communicate with you: send account updates, welcome emails, and occasional product news (you can opt out anytime)

Data Storage

Your data is stored on our own servers. We do not sell, rent, or share your personal information with third parties for marketing purposes. Your content stays with us and is used only to provide the service you requested.

Cookies

We use session cookies to keep you logged in and to remember your preferences. We do not use tracking cookies or third party analytics that follow you across the web.

Third Parties

We use Stripe to process payments. When you subscribe to a paid plan, Stripe handles your payment information under their own privacy policy. We do not share your data with any other third parties.

Data Retention

• Uploaded videos: automatically deleted 30 days after processing
• Transcripts and outputs: retained as long as your account is active
• Account data: kept until you request deletion

Your Rights

You have the right to:

• Access: request a copy of all personal data we hold about you
• Delete: request that we permanently remove your account and all associated data
• Export: download your transcripts and outputs at any time from your dashboard
• Correct: update your personal information through your account settings

GDPR Compliance

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation. We process your data based on your consent (when you create an account) and our legitimate interest in providing and improving our service. You may withdraw your consent at any time by deleting your account. To exercise any of your GDPR rights, contact us at hello@tapescribe.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website.

Contact

For privacy questions or data requests, reach out to us at hello@tapescribe.com.